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客户帮助
印制品上的颜色可能与你显示器上的颜色不同，这可能时由于不同的原因造成的：
➤ 要打印素材的像素，我们需要将配色方案从RGB渲染为CMYK，并在必要时进行颜色校正。这可能会导致颜色略有变化。
➤ 每个屏幕显示的颜色都略有差异。亮度、对比度和饱和度组合的细微差异都导致颜色显示不一样。
➤ 材料的颜色对印制效果产生影响。
图像/照片/设计作为在TenyGo.com上数码印刷/热升华/热转印的模板，为了让我们在使用你的图像进行印制时达到最佳效果，请牢记以下对你的素材的要求：
➤ 支持PNG、JPG、JPEG或BMP文件格式
➤ 最大文件大小为10 MB
➤ 图片最低分辨率要求至少200 dpi
➤ 最大尺寸4000 x 4000像素
➤ 素材是独立的
TenyGo的客户通常希望使用没有背景的图像或照片印制图案。你可以使用以下方法轻松去除背景并将你的素材保存为PNG文件。
➤ 使用Photoshop去除背景
➤ 使用在线工具轻松去除背景
1. www.remove.bg（适合英语客户）
2. www.clippingmagic.com（支持9种语言）
3. www.gaoding.com/koutu（适合华语客户）
4. www.uupoop.com（适合华语客户）
我们的标准印制方法是转印，因为它会在您的服饰上向您展示更精致的图像。我们也可能根据实际需要而使用热升华或数码直接印刷。我们也正在准备提供刺绣和其他方法。
在设计器工具中，当你尝试进行设计时，你可以在产品上看到一个正方形，这就是印制区域，所有的设计素材和文本只能放置于其中。
所有设计素材和文本只能放置于印制区域，当你想在衬衫的正面放置Logo时，请不要将它放置于离腋下太近的位置，完美的位置是宽度的三分之一。
深色产品上印制深色设计素材的显示效果会比较差，即便它在你的显示器上看起来还不错。在浅色产品上印制浅色设计素材或所有其它颜色比较接近的搭配，实际印制效果都会比较差。选择对比明显的设计素材和产品搭配，会使你的设计素材印制出来的效果更好。
你的设计素材在你收到的实际产品上可能会略大或略小。因为每款产品有多种尺码（例如，S-5XL）,尽管如此，我们会尽力为你提供更美观的产品。
无法在门襟、接缝或拉链上进行印制，请勿将你的设计素材、照片、文本放置于这些地方。即便可以这样设计产品（并下单结账），但我们将无法处理该订单。
重叠的设计素材将无法印制，不要将多个设计素材、图像或文本放在彼此之上。即便可以这样设计产品（并下单结账），但我们将无法处理该订单。
1. 点击页面右上角的“登录/注册”。
2. 输入你的E-mail和密码。
3. 点击“注册”按钮，你的账户现已创建。
4. 一封激活邮件将发送至您的E-mail，请在您的邮箱中点击它来激活您的账户。
5. 现在你可以登录你的账户了，请记住并保密你的密码。
你可以从任何页面登录你的账户，每次访问时登录你的账户是个好习惯 www.tenygo.com.
1. 点击页面右上角的“登录/注册”。
2. 在相应的字段输入你的E-mail地址和密码，然后点击“登入”。
3. 如果你忘记了密码，别担心！你可以通过选项“忘记密码?”来重置你的密码。
哎哟！别担心！你可以轻松的重置密码。
1. 如果你认为你可能记得自己的密码，可以试着回忆一下。
2. 点击“登录/注册”，打开登录页面。
3. 点击“忘记密码?”选项。
4. 然后在字段中输入你的E-mail地址，并点击“重置密码”。
5. 一封E-mail已经发送给你，然后你可以透过邮箱中的链接重置你的密码。
1. 点击我的账户 > 账户设置。（若你尚未登入，系统将会提示你登入。）
2. 在相应字段中更新你的账户信息：
➤ E-mail地址
➤ 名和姓
➤ 密码
➤ 用于显示的昵称
3. 更新你的账单信息
➤ 对于已下单的订单：
你的订单已成功处理，无需更改你的账单信息。
➤ 对于以后的订单：你只需要编辑或添加新的账单地址。
4. 更新你的配送信息
➤ 对于已下单的订单：请立即给我们发送邮件：print@tenygo.com。
➤ 对于以后的订单：下次下订单时，你可以在结账过程中进行更改。
你已经制作了完美的设计素材，现在你想知道该选择什么尺码。我们的产品页面便捷的相关信息，你可以根据我们的尺码表轻松找到适合自己的尺码。
你的幸福保障
你在TenyGo订购的没见产品都是手工印制的，这就是我们与其它卖家的区别。任何退货都不会放回我们仓库的货架上，因为我们无法再次销售它。这也是我们为什么要努力确保你100%满意你的订单。若你出于任何原因的不满意，请使用我们的
30天退货保障
只需在收到产品后30天内退回，无论 它是不是适合你，还是与你预期的不一样，只要将它寄回就可以了。你可以从以下选项中选择：
➤ 更换新产品。
➤ 兑换等量的余额至你的TenyGo钱包。
我们无法接受未经沟通就退回的产品。
中国大陆的税务
我们所有产品的价格均不含税，如果你需要税票，请与我们联系，并需支付相应的税费：print@tenygo.com
全球的关税和税费
我们产品的所有价格均不包括任何税费和/或关税，因为有时某些国家/地区对国际包裹征收高额税费和/或关税。由于我们无法控制这些额外费用，因此无法减少它们。我们可能会在您结账时根据您包裹目的地国家的规定预先计算一些税费。
你在TenyGo订购的每一件产品都是手工印制的，只有在我们还没开始印制的情况下，才有可能对你的订单进行更改。这意味着，如果你想在订单状态变更成“处理中”之前变更任何内容，你应该迅速行动--我们的速度很快，一旦你的订单被处理，将无法更改和取消订单。
已注册客户的订单变更
尽快确认你的订单状态。登录你的账户后，你可以在“订单”中查看你的订单状态。若你的订单在订单明细中仍标记为“正在处理”，你可以轻松取消订单，然后创建一个新的订单，并作出你所希望的变更。
未注册客户的订单变更
若你在未注册的情况下提交订单，你可以在邮件中获取订单详情并跟踪你的订单，并请尽快给我们发送邮件（print@tenygo.com），让我们知道你想做什么。
变更你的配送地址
若你的订单已发货，就无法再更改配送地址或配送方式。
You can log in to your account anytime to view your order status. If you can’t remember your password, simply click the “Lost your password?” on the login page.
If you’ve placed your order as a guest, you can get order details and follow your order in your mail, or just send us mail (print@tenygo.com).
In TenyGo’s Creat Your Own area, there is only a standard print fee in place for any one print area. You can place as many designs and as much text as you like for no extra cost within your chosen print area. All designs in our shop are free for you. Include amazing designs from our designers
印制区域
Phone cases and accessories like caps, cups and beanies only have a single print area. You can print on several areas of most pieces of clothing, usually on the front, back, sleeves, and so on. For each print area you personalize, just a fixed rate for print apply.
Acceptable payment method: Credit/Debit card, Paypal,Union(银联卡),Alipay(支付宝), Wechat Pay, Stripe, Apple Pay, etc.
Our payments will be processed in USD. If your card company or bank uses a different currency, the final transaction price may differ due to currency exchange rates. Please contact your payment provider for further information.
if you place an order for your company or club, you can enter a different address for deliveries before you order. Subsequent correction of invoice details isn’t possible.
This is how you use a coupon code:
➤ Choose your favorite products and add them to your shopping cart.
➤ When you’re done shopping, click on the shopping cart button and then on “Checkout”.
➤ In the checkout area, enter your promo or coupon code into the field.
When you shop at TenyGo, you always get a bulk discount on 6 or more items. You can get the discount directly when you checkout. Our prices usually are much lower, and our Discount range from 10% to 50% will automatically be applied to your order. The bulk quantity discount will apply regardless of any variance of design, size, color, product, etc. in your order.
Tips: Few products are not eligible for discount: Gift, Products that are already discounted.
Delivery costs always depend on the order weight. You can get the specific fees by select the delivery country in the checkout page.
How to ensure speedy delivery
➤ Complete and correct payment information
➤ Complete and correct delivery and billing addresses
➤ Ensure designs do not infringe on copyrights
Shipments to P.O. Box, APO/FPO
Priority shipping is not available to P.O. Boxes or APO/FPO address. If you enter a P.O. Box or an APO/FPO address for Priority shipping, we will ship your order via our Standard shipping option.
Customs and Fees
Now our warehouse locations are in China. Your order may subject to customs or duty fees if the destination is out of the country/zone of the warehouse location. The fees are govermental in nature and not charged by TenyGo. Select the gift option at checkout will not prevent these fees from being charged. For any issues regarding customs or duty fees, please contact your local customs office. These fees cann’t be refunded, as they are not charged by us.
Tips: International shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control. To ensure the most efficient handling of your international order, please make sure to include a local telephone number and email where you can be reached. Please check with your local customs authorities in advance to determine your country’s specific import requirements.
Tracking informations are availbale for all orders we shipped out. If your tracking information shows that your order was delivered but you didn’t receive it, Please contact our Service Team after you checked the following things:
➤ Check that the address you provided to us was correct and complete.
➤ Check with family members to see if anyone else received your package.
➤ We will also ask you to check your mail box, front door, any other doors and surrounding areas (e.g. co-workers in company.)
When contacting our Service Team, please provide us with your order number and your phone number.
The Shipping Carrier Claims process can take up to 8 business days. The Shipping Carrier will perform an investigation to confirm that you have not received your package. Once the investigation is complete, the Shipping Carrier will inform us of the results.
If the claim is approved, we can either produce and ship your order again or offer you a refund. If the claim is denied, the reason for this would be because an individual at the shipping address confirmed delivery from the driver.
快递至中国大陆地区
根据选择的快递方式，快递至国内各省市自治区的时效为发货后1-10个工作日。确认订单后我们将尽快为你发货，请知悉我们预设的订单处理时间为收到付款后的3个工作日，大数量订单的处理时间可能会延长。
配送至国际目的地
We offer Priority shipping for most International destinations. Orders will enter production the business day following receive your order payment and take about 3 business days to be produced and shipped out. Delivery is typically within 1-10 business days once the order has been shipped. Please note, customs and duties may be due upon arrival. Learn more in our shipping times & costs.
升级至优先配送
If you would like to upgrade an existing order to a faster shipping method, just contact with us. We will check the mail before orders ship out every day. You can upgrade your order to priority shipping before your order ship out.
Tips:Once an order has shipped, we are not able to change the shipping method. Processing days may more than 3 business days according order quantity.
配送延迟的可能原因：
➤ The delivery address is in a location that’s hard to reach (e.g. mountains, islands or remote areas). It may need few more days to delivery in these case.
➤ It will take an extra day if there is a public holiday in any of the countries that handle delivery.
➤ Customs and duties are due for the order and must be paid prior to delivery.
➤ You have placed a large order, the produce period may up to 5 business days.
优先配送的费用
Costs for priority deliveries vary depending on the country of delivery. Get more detailed information in our article on delivery times & costs. You can get the specific fees by select the delivery country in the checkout page. If you don’t find any indication of express deliveries to the country in question, please get in touch with our Service Team. We’ll be glad to find a tailor-made solution for you.
您的优先配送-任何疑问？
Should our priority delivery prove unsuccessful, please contact our Service Team. Please have your order number ready. We will reply you as soon as possible after we confirm it.
合作伙伴帮助
With print-on-demand, your orders are printed as soon as they are received, regardless whether you order 1 item or 10. Our fully digital printing process allows each article to be produced individually.
As a designer or Affiliate, you’ll be a part of our print-on-demand process. The starting point is your design or Refferals. As soon as a customer orders something from us, the print-on-demand process kicks into high gear.
TenyGo uses only the best print technical on the market. This ensures brilliant printing results and long-lasting products whose quality is just as durable as traditional printing processes.
按需印制如何使你受益：
➤ As a designer and Affiliate, you can get started immediately. Plus, it’s free of charge, meaning you won’t be making any financial investments or taking any risks. You’ll also earn commissions on every order.
➤ Once your design upload to our store, it will offer to all customers on all of our garments or accessories.
➤ You don’t have to worry about warehousing or logistics. TenyGo prints, packages and ships the items straight to your customers.
➤ TenyGo handles the entire customer service process, from ordering and paying to inquiries or returns.
这些受益为您提供良好的机会：
➤ With print-on-demand, you can easily try out business models and design drafts without any risk.
➤ More time for your passion. As an illustrator, artist or cartoonist, you can concentrate on creating designs while still offering customers your merchandise.
➤ Use your influence. As a social media influencer, you can easily turn your followers into customers.
➤ Cater to niche markets. You don’t have to worry about the size or purchasing power of your fans – be they gamers, fixed-gear riders or Feng Shui fetishists.
➤ As mom of a new baby, full-time housework, people who can’t work full-time, any kind freelancer. You can done the business easiest as you will, anywhere, anytime, in any way.
You may can get long-term stable income according your hard work with us. You have 4 ways to earn money by cooperation with TenyGo:
1、联盟佣金
Become our affiliate member. Earn an Affiliate Commission up to 15% of total prices by referral products(exclude shipping fees and taxes).
2、设计素材佣金
Regardless what discount of the order. You always can get $1 per product when customer buying a product with your design on it.
3、三级分销佣金
You can earn 3 level MLM Commission from our affiliate MLM system. Commission details are 30%,15%,5% of your child affiliate’s earn.
4、代销佣金
You can sell our products with your designs(our designs is OK too) on other online platform as any prices you want without inventory.
Earn money with your own designs and products at TenyGo. We provide you 4 types of revenue streams:
1、设计素材佣金
2、联盟佣金
3、三级分销佣金
4. Dropshipping Commission
We pay your account balance, which you earn by selling your designs and products, in accordance with our Terms and Conditions.
设计素材佣金
Regardless what discount of the order. You can get $1 per product when customer buying a product with your design on it, and we will provide all designs free for our customers
Tips: Your payment may be subject to taxes. You should promptly declare the corresponding taxes and fees by yourself.
With TenyGo, there are 4 ways you can earn money:
1. The affiliate Commission
2. The Design Price
3. The MLM Commission
4. Dropshipping Commission
The credit you accumulate by selling designs and products will be paid out to you according to our Terms and Conditions.
联盟佣金
We credit a Affiliate’s account with the Affiliate Commission for every your referral item sold. The Affiliate Commision amounts are up to 15% of the order amount (exclude shipping fees and taxes) The Affiliate Commision amounts are up to 15% of the order amount (exclude shipping fees and taxes).
You can become our affiliate easily, it is just need few click in your account.
Tips: Your payment may be subject to taxes. You should promptly declare the corresponding taxes and fees by yourself.
Make money selling your own designs and products on TenyGo. There are 4 ways to earn:
1. The MLM Commission
2. The Design Price
3. The Affiliate Commission
4. Dropshipping Commission
The credit you earn by selling designs and refferal products will be credited to your account according to our Terms and Conditions.
三级分销佣金
We need good partner. We create a 3 level affiliate MLM system, to help you get long-term stable income in future. With our affiliate system, you just need to focus on referral more affiliates and keep in touch with them to increase their activity.
You can get 30%, 15%, 5% commission separately from us accordding your child affiliate’s earn and MLM level. Details of MLM as below:
****
Tips: Your payment may be subject to taxes. You should promptly declare the corresponding taxes and fees by yourself.
As a excellent partner of TenyGo. You have4 ways to earn:
1. Dropshipping Commission
2. The Design Price
3. The Affiliate Commission
4. The MLM Commission
The credit you earn by selling designs and refferal products will be credited your account according to our Terms and Conditions.
代销佣金
Start building your brand. Fill your online store with as many products as you like without keeping inventory or worrying about leftovers.
We print, ship, and store products for online retailers. Sign-up for free, and focus on the fun stuff—we’ll take care of the rest.
Tips: Your payment may be subject to taxes. You should promptly declare the corresponding taxes and fees by yourself.
Your balance will be credited to your account. Your TenyGo wallet will receive your commissions before the last day of the next month which the order placed date. Then you can submit withdraw request in your TenyGo wallet. The minimum withdraw balance is just $1.
Our default transfer gateway is 派安盈. It is the best choice for our partners all over the world. It has no process fees from you when we transfer to you. Other fees of use your account also very very low. You have flexible withdraw options from 派安盈 including local bank account, ATM and point-of-sale, you can withdrawal as local currency.
We also can provide to transfer by paypal, and it will deduce process fees according amount we send you. It also have other caveats you should notice from Paypal terms.
All withdraw request will done within 3 business days. For security reason, you only can submit withdraw request one time per day.
Commissions earned at TenyGo must be declared as income. You are obligated to declare all income by your own according to the taxation requirements of your country, otherwise we may freeze above your account to avoid illegal behavior.