Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
All orders will be shipped by expedited express if we can, and the shipping fee will show to you when checkout. We will provide as low shipping fee as we can for you.
Which payment methods are accepted in the Online Shop?
We accept all major credit cards, along with a wide range of local payment methods, all securely processed through Stripe
How long will delivery take?
For most countries, our target is that you get the parcel in 2–14 days after shipped. We need 1-5 business days to process your order. The parcel may need up to 30 days if there is no expedited express to your country.
How secure is shopping in the Online Shop? Is my data protected?
Our payment system uses 2048-bit encryption and secure servers, ensuring that you can complete your payment with total confidence.