Warranty Policy

Return and Exchange

  1. Easy returns within 15 days after the receiving date.
  2. The items must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted).
  3. Our customer service will provide you a return address after your return request is confirmed.
  4. Sale items cannot be returned or exchanged.
  5. Please note, you will be responsible for all return shipping charges and we do not guarantee in case of loss, damage or theft.
  6. The original shipping fees are non-refundable. Postage costs will be deducted.

Refund

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your refund has been processed.

Cancellation

If you cancel within 24 hours after payment, we will give you a full refund. If it has been more than 24 hours, we will charge a cancellation fee of 12%.

Request a Retrun

If you want to apply a warranty issue, please contact us at support@tenygo.com with the following details:

📌 Proof of purchase (e.g., receipt or order number).
📌 A detailed description of the issue.
📌 Photos or videos clearly showing the issue.

Our team will review your request and determine the appropriate solution, which may include return, replacement, or an alternative resolution.

All rights reserved by TenyGo Leather Bags.

For any questions or claims, please reach out to us at support@tenygo.com.