Terms & Conditions
General Terms and Conditions
Version: 04/2019
1. General Information
(a) This agreement governs your use of TenyGo’s site and service, including all orders made or processed for products or services in connection with the site and service, and the user Forums which TenyGo makes available. You and www.TenyGo.com, a company providing custom, on-demand merchandise printing, sales, and other related services (“TenyGo”), are the parties to this agreement. If you choose to use other features of the site and service, like you sell custom, print-on-demand productsby your own sales channels, other terms may apply in addition to these. No exceptions to these terms are effective unless TenyGo has agreed to them in writing.
(b) TenyGo may change these terms from time to time. If TenyGo makes changes to these terms, you will be notified and asked to accept the new terms as a condition of continuing to use TenyGo’s site and service. If you disagree with any amendments, you must stop using TenyGo’s site and service.
2. Use of the Site and Service Generally
(a) TenyGo owns all intellectual property and other rights, title and interest in and to its site and service (except for user-provided content). Your use of the site and service does not grant you any right, title or interest to these properties, except as follows. TenyGo grants you a limited, revocable license to access and use the site and service for its intended purpose: the provision of an online, on-demand, customizable merchandising solution. You may only use the site and service according to TenyGo’s terms, rules, and guidelines found on its site, and TenyGo may revoke this license and limit your access to the site and service according to Section 15 (Termination of Access).
(b) You may not
➤ interfere with the site and service by using viruses or any other programs or technology designed to disrupt or damage any software or hardware;
➤ modify, copy, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the site and service;
➤ use a robot or other automated means to monitor the activity on or copy information or pages from the site and service, except search engines, traffic counters, or similar basic performance monitoring technology;
➤ impersonate another person or entity;
➤ use any meta tags, search terms, keywords, or similar tags that contain TenyGo’s name or trademarks;
➤ engage in any activity that interferes with another user’s ability to use or enjoy the site and service, including activity that places a disproportionate burden on the site and service compared to ordinary use from a single, ordinary user;
➤ assist or encourage any third party in engaging in any activity prohibited by this agreement; or
➤ use the site and service to promote hate speech, obscenity, or any content that violates TenyGo’s Community Standards, which TenyGo may change from time to time in TenyGo’s sole discretion.
3. Shop
Shop means designed and operated by www.TenyGo.com.
4. Product Sales
(a) By placing an order using TenyGo’s site and service, a customer makes a binding offer for a contract of sale or, as the case may be, a contract for work and materials with TenyGo. TenyGo sends an order confirmation via e-mail to the customer. The order confirmation is not an acceptance of the offer, but only acknowledges that the order was received. The offer is only accepted when TenyGo confirms that production has completed in a second e-mail. TenyGo cannot guarantee the continued availability of any products or designs found on its site.
(b) Information, drawings, figures, technical data, specifications of weight, measurements and services contained in brochures, catalogues, newsletters, ads, or price lists are purely informational. TenyGo cannot guarantee the correctness of this information, and if there is any inconsistency between the information described above and the information in an order confirmation email, the order confirmation email controls.
(c) TenyGo reserves the right to reject orders for any reason or no reason. If TenyGo rejects an order, it will notify the customer.
(d) TenyGo’s performance of an order is completed when the shipment provider completes delivery to the customer’s address, according to the records of the shipment provider. If there is an interruption of delivery, and TenyGo cannot replace the order in a reasonable amount of time, TenyGo will notify the customer immediately.
(e) If there is a product defect or if you are dissatisfied with your order for any reason, ‘TenyGo’s return policy will apply, which TenyGo may change at any time in its sole discretion.
5. Delivery & Shipment
(a) TenyGo warrants that it will ship orders within three weeks after orders are placed. Normally, goods are shipped within a few days and typical delivery times are 2-5 days, but in certain circumstances shipment and delivery can take up to three weeks. Customers and TenyGo may separately agree to more specific delivery times and terms in a separate writing or agreement (such as a request for express shipping).
(b) TenyGo will make delivery using a shipment service provider of its choosing. The customer must pay standard shipping costs which may depend on order value and shipping destinations. Shipping costs are displayed at checkout.
6. Prices
(a) All prices found on TenyGo’s site are final, and may change from time to time. Shipping and handling are billed and shown separately at checkout (or on invoices, if applicable). The shipping address and order amount may affect certain costs.
(b) all product prices are exclude of local taxes and fees. If, according to applicable law, the goods are subject to sales taxes, import duties, import brokerage fees, or other taxes or fees in the recipient’s country, then the customer has the sole responsibility to pay these taxes and fees.
(c) Customers must pay the purchase price immediately upon placing an order.
7. Payment
(a) Customers may choose to pay by direct debit, credit card, advance payment, or other payment methods. TenyGo reserves the right to limit the method of payment chosen by the customer depending on order value, shipment destination, or other objective criteria.
(b) If the customer selects a payment method or provides payment information that makes it impossible or impractical for TenyGo to receive payment (for example, the customer’s account lacks sufficient funds, or the customer provided incorrect payment information) through no fault of TenyGo’s own, the customer agrees that TenyGo may add an additional charge to the order to recoup costs associated with processing or attempting to process the impossible or impractical transaction.
(c) TenyGo may sub-contract third parties to process payment.
(d) If the customer fails to pay, TenyGo may assign its claims to a debt collection agency and transfer the personal data required for collecting payment to these third parties.
8. Title to Products
Until TenyGo receives full payment for an order and the order is shipped, title to the goods remains with TenyGo. Upon transfer of the goods to the carrier, title and risk of loss passes to the customer. The customer should handle products with care until the transfer of ownership is complete (for example, in case of a product return).
9. Disclaimers
(a) TenyGo provides the site and service on an “as is” and “as available” basis. TenyGo does not represent or warrant that the site and service or its use: (i) will be uninterrupted, timely, safe, or secure, (ii) will be free of inaccuracies, errors, or vulnerabilities, (iii) will meet your expectations or requirements, or (iv) will operate in the configuration or with the hardware or software you use. TenyGo hereby disclaims any and all express or implied warranties, including without limitation, warranties of fitness for a particular purpose, merchantability, and non-infringement to the fullest extent of the law, except to the extent that this agreement provides otherwise.
(b) You agree that TenyGo has no responsibility for any damages suffered by you in connection with the site and service, and that use of the site and service, including all content, data or software distributed by, downloaded, or accessed from or through the site and service, is at your sole risk. You understand and agree that you will be solely responsible for any damage to your business or your computer system or any loss of data that results from your actions and your use of the site and service. TenyGo does not control or endorse in any respect any information, products, or services offered by third parties through the site and service, and is not responsible for any possible representations and warranties these third parties may make.
(c) Due to normal changes in our industry and in our technical production processes, TenyGo may reasonably deviate from the descriptions and information found in its brochures, catalogues, and other documents with respect to material, color, weight, measurements, design, or other features.
(d) TenyGo may use subcontractors or third parties to provide certain elements of its site and service. You agree that TenyGo will not be liable to you in any way for your use of these services.
10. Limitation of Liability
(a) You use TenyGo’s site and service at your own risk. TenyGo provides its site and service without any express or implied warranties (See Section 9(a) (Disclaimers) above). TenyGo is not responsible for the actions, content, information, or data of third parties. You release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against TenyGo or any related third parties.
(b) TenyGo is not liable to you for any lost profits or other consequential, special, indirect, or incidental damages arising out of or relating to the site and service or any agreement between you and TenyGo, even if advised of the possibility of such damages. TenyGo’s aggregate liability arising out of or in connection with the site and service or any agreement between you and TenyGo may not exceed the lesser $100 or the amount of cash actually exchanged between you and TenyGo within the past six months. Applicable law may not allow the limitation or exclusion of liability described in this Section. In such cases, TenyGo’s liability will be limited to the fullest extent permitted by applicable law.
11. User Representations and Warranties; TenyGo’s Right to Refuse Performance
(a) If you upload designs or make changes to products in any way (for example, adding custom text), you represent and warrant to TenyGo that you have all necessary rights (for example, in trademark, copyright, privacy rights, publicity rights, common law, etc.) to use the text or design without violating the rights of any third party. TenyGo may, in its sole discretion, refuse to print any designs or text that you submit. However, TenyGo is not obligated to review any of your submissions.
(b) You agree to (i) indemnify and (ii) release TenyGo from all liability (including costs and attorney’s fees) for claims relating to the alleged or actual infringement of any third-party rights and any law to the extent that such claims relate to your use of TenyGo’s site and service. If you are a shop owner with TenyGo, TenyGo may offset amounts in your shop owner account to satisfy the indemnification payments owed according to this paragraph.
12. Data Protection
TenyGo collects and uses your information according to its privacy policy. You acknowledge that you are responsible for the securing your own information (including passwords), keeping your sensitive information confidential, and taking responsibility for actions taken in connection with your user account.
13. Dispute Resolution
(a) The formation, construction, and performance of this agreement (and all other agreements incorporating this agreement by reference) must be construed in accordance with the laws of China without regard to their choice of law rules. The parties agree that any dispute arising out of or relating to this agreement must be submitted to confidential binding arbitration in Suzhou, Jiangsu, except that TenyGo may seek injunctive or other appropriate relief in any court in China if you have violated or threatened to violate the intellectual property rights of TenyGo or a third party, or any term of any agreement you have with TenyGo. The parties agree that
➤ the arbitration will be provided by an alternative dispute resolution provider mutually agreed upon by the parties, and if the parties cannot agree, then through the Suzhou Arbitration Association;
➤ claims must be conducted on an individual basis, and not in a class, consolidated, or representative action; and
➤ any judgment on the award rendered by the arbitrator is final, binding, and may be entered in any court of competent jurisdiction.
(b) If any action or claim is filed in contravention of the arbitration rules provided in paragraph 13(a), the parties agree to personal jurisdiction and venue incourts of Suzhou, and both waive the right to related trial. All claims filed or brought contrary to paragraph 13(a) are improperly filed, and the non-filing party is entitled to recover all attorneys fees and costs relating to dismissal of the improperly filed claim incurred after the non-filing party has given notice in writing of the improperly filed claim.
14. Digital Millennium Copyright Act
TenyGo will respond to legitimate requests under the Digital Millennium Copyright Act (“DMCA”), and retains the right to deny service to any user if in TenyGo’s sole discretion, the usage or content poses a risk of allegations of infringement of the copyright (or other intellectual property right) of others. If you become aware of user content on TenyGo’s site and service that infringes your copyright rights, you may submit a properly formatted DMCA request.
15. Termination of Access
(a) TenyGo may refuse to provide its site and service to you, in full or in part, effective immediately and without notice, for any reason or no reason, but especially if TenyGo believes that you (or any others whom TenyGo believes that you act in concert with) have violated or will violate any laws, rights, or term (or the spirit of any term) of any agreement you are a party to with TenyGo, its affiliates, contractual partners, or users; or if TenyGo believes in its sole discretion that your use of the site and service may create any risk (including any legal risk) for TenyGo, its affiliates, contractual partners, or users. Limitation of access may include removal or modification of content that you have uploaded or otherwise sent to or through the site and service.
(b) If TenyGo exercises its rights under Section 15(a), or if you delete your account, this entire agreement and any other agreements you have entered into with TenyGo will survive indefinitely until otherwise terminated according to their terms, if applicable.
16. Miscellaneous
(a) Entire Agreement. This agreement (along with other policies found on TenyGo’s site and service) contains the entire agreement between the parties and replaces all prior oral and written agreements. No oral modifications, express or implied, may change the terms of this agreement. The parties have not relied on any representations or promises relating to the subject matter of this agreement.
(b) Relationship of Parties. This agreement and other agreements relating to the site and service do not constitute a joint venture, partnership, agency, employment or fiduciary relationship between the parties, except when one is expressly stated. Neither party nor its agents have any authority to bind the other party, and the relationship of the parties is that of buyer and affiliate, or independent contractors in certain circumstances.
(c) Successors, Assignment, and Delegation. This agreement inures to the benefit of and binds the successors, assigns, heirs, executors and administrators of the parties. However, you may not assign or delegate any right or duty under this agreement without written consent from TenyGo. Any attempt to do so is null and void. If there is an involuntary assignment, then TenyGo may reasonably request documentation from your successors or estate to prove that an involuntary assignment of your rights under this agreement has actually taken place.
(d) Means of Notice. Written notices and other communications described herein may be made electronically and are effective when sent or published. You guarantee that the information provided in your orders or user account is accurate and hereby waive all rights or objections relating to not having received notices from TenyGo because of incorrect or incomplete information.
(e) Enforceability and Severability. If any provision of this agreement is held invalid or unenforceable, the remainder of this agreement will remain in full force and effect. If any provision is held invalid or unenforceable with respect to particular circumstances, it will remain in full force and effect in all other circumstances.
(f) Waivers. Waivers are only effective when in writing. If TenyGo waives enforcement of a breach of any term of this agreement, later breaches of the same or other terms are not waived. Accepting late performance of any act or late fulfillment of any condition of this agreement is not a waiver of the act or condition itself.
(g) Interpretation Rules. “Or” when used in a group of phrases or nouns intends to include any combination of all or any of the items in the group, and not merely one member or the other of such a group. When “includes” or “including” begins a list of items, the list is not exclusive. All headings used in this agreement are for convenience only, and are not to be taken into account when interpreting the meaning of any term of this agreement.
(h) Conflicts. If there are any conflicts between this agreement and another agreement between you and TenyGo, then the terms of that other agreement will control only to the extent they are inconsistent. Otherwise, any additional terms are supplementary to the terms of this agreement.
(i) Reservation. TenyGo reserves all rights not expressly granted in this agreement.
(j) No Third-Party Beneficiaries. This agreement does not and is not intended to confer any rights or remedies upon any person(s) other than the parties.
(k) Minimum Age. Persons under the age of 13 may not use the site. TenyGo will not collect, use, or disclose any personal information associated with a person under age 13.
(l) Retroactive Application. You agree that your acceptance of this version of this agreement and all other agreements incorporated by reference apply retroactively to your use of the site and service prior to the effective date of this agreement.
Partner Terms and Conditions
Version: 08/2019
1. Partners and TenyGo in General
(a) The General Terms and Conditions(Customers: Terms & Conditions) of www.tenygo.com. are incorporated to this agreement by reference.
(b) This agreement governs the establishment, on-going operation, promotion, and maintenance of an online, custom merchandise interface (“shop”) and the use of TenyGo’s online design marketplace (“marketplace”) whereby the user (the “Partner”) may create designs or referral products using the site and service provided by www.tenygo.com. (“TenyGo”).
(c) The Partner may create either a standard shop or a designer shop, or upload designs to TenyGo’s marketplace. Standard shops feature static products that the Partner selects (for example, by combining new or existing designs available on the TenyGo platform with blank TenyGo products like t-shirts), and which end customers cannot customize. Designer shops feature dynamic products which the Partner can create by using new or existing designs available on the TenyGo platform, and which end customers can then customize with their own text, designs, or existing designs available on the TenyGo platform. TenyGo’s marketplace allows customers to browse designs submitted by many Partners, but which customers cannot customize. The resulting goods are the printed TenyGo products, and for the completed sales of these, the Partner receives a commission according to the terms of Section 5 of this agreement.
(d) TenyGo may change these terms from time to time. If TenyGo makes changes to these terms, you will be notified and asked to accept the new terms as a condition of continuing to use TenyGo’s site and service. If you disagree with any amendments, you must stop using TenyGo’s site and service.
(e) This agreement’s terms apply retroactively to all Submitted Content that the Partner submitted to TenyGo’s site and service prior to this agreement’s effective date.
2. Use of Submitted Content
(a) The Partner may become our affiliate or create your own shop to sell our products, also your design can upload to www.tenygo.com. TenyGo’s marketplace allows customers to browse designs submitted by many Partners, but which customers cannot customize. The resulting goods are the printed TenyGo products, and for the completed sales of these, the Partner receives a commission according to the terms of Section 5 of this agreement.
(b) TenyGo may use the Partner’s Submitted Content for advertising purposes in any and all media now existing or later arising, including for up to six months after the termination of this agreement if these advertisements already existed or were in development before the Partner terminated this agreement. When reasonably possible, TenyGo will link all such depictions to the Partner’s shop.
(c) Title to intellectual property rights (for example, trademark, copyright, privacy rights, publicity rights, common law, etc.) to a print design provided by the Partner remain with the Partner.
(d) The Partner may terminate this agreement by removing Submitted Content via the Partner Account, or by terminating this agreement according to its terms. If either party terminates this agreement, any products that have already been ordered prior to termination and that would be affected by such a termination will continue to be fulfilled. Due to technical and practical limitations, Submitted Content may remain on TenyGo’s site and service for several days following removal or termination, and if Submitted Content is being used by other TenyGo Partners, removal may be delayed for up to two weeks to allow those Partners to make other arrangements for the soon-to-be missing content.
(e) Nothing in this agreement is to be construed to impose a duty upon TenyGo to use or exploit Submitted Content in any way. TenyGo may remove Submitted Content, shops or parts thereof, or any other functionality of the site and service at any time in its sole discretion for any reason or no reason, with or without notice to the Partner, and TenyGo is not liable to the Partner for such acts or their consequences, even if foreseeable and even if TenyGo is specifically advised of them in advance.
3. Submitted Content Rules
(a) The Partner is solely responsible for the content (e.g., URLs, print designs, images, slogans, background images, text, tags, descriptions, etc.) uploaded, or otherwise added through the TenyGo interface, to a shop, marketplace, or products (collectively “Submitted Content”).
(b) The Partner guarantees that the Submitted Content was either created by the Partner or that the Partner is otherwise the owner or authorized licensee of all necessary rights in and to the Submitted Content (for example, trademark, copyright, privacy rights, publicity rights, common law, etc.), necessary to effect the intent of this agreement. TenyGo may demand written evidence of such authorization at any time.
(c) The Partner guarantees that, to the best of the Partner’s knowledge, no Submitted Content infringes the rights of any third parties (for example, trademark, copyright, privacy rights, publicity rights, common law, etc.).
(d) The Partner guarantees that the Submitted Content does not violate any laws, especially laws regarding the protection of minors.
(e) If the Partner violates any agreement with TenyGo, violates TenyGo’s Community Standards (in TenyGo’s sole discretion), or if third parties claim that Submitted Content infringes their rights, TenyGo reserves the right to remove or modify the shop or Submitted Content to address the problem; to share the Partner’s contact information with the complaining third party; to withhold commissions from the Partner who uploaded the Submitted Content until the claim is resolved; and to use such commissions to offset the costs of the violation or claim for infringement in TenyGo’s sole discretion.
(f) If TenyGo believes, in its sole discretion, that Submitted Content is wrongfully used, obviously misappropriated, or likely to create any risk for TenyGo, then TenyGo reserves the right to remove, limit, or modify the Submitted Content or service provided to the Partner to address the perceived risk.
(g) The Partner must immediately inform TenyGo in writing if the Partner receives claims alleging that its Submitted Content infringes third-party rights.
4. Contact and Other Information
TenyGo may require the Partner to provide certain information via the Partner Account (for example, name, mailing address, email address, payment information, etc.). Failure to provide complete, accurate, and up-to-date information in the Partner Account may result in the shop or other Submitted Content not being published for end customers, the stopping of orders, and potentially the immediate cancelation of the shop or other Submitted Content and the withholding of any existing commissions until complete, accurate, and up-to-date information is provided.
5. Payment of the Partner
(a) The Partner may receive a commission for sales of TenyGo products connected with the Partner’s account.
➤ (i) If the Partner let TenyGo upload your designs to our shop, you can set a fixed design price for each design. This design price may be earned in addition to other commissions.
➤ (ii) Otherwise, the Partner earns an affiliate commission equal to a percentage of the net base price of each product sold in connection with a shop. The applicable percentage is found in TenyGo’s commission guidelines. “Net base price” only includes the paid product-type revenue for unprinted TenyGo products plus printing revenue.
➤ (iii) If TenyGo makes other commission systems available later, these commission systems will continue to be governed by this agreement and may be supplemented with information found on TenyGo’s website.
(b) The Partner acknowledges that commissions are credited to the Partner’s account once a customer placed an order. And TenyGo will pay the commission to partner within 30 days after order complete (order complete means the order had delivered). The Partner receives no credited commission, or may have a credit commission removed or offset in a later payment period, if (1) the end customer cancels the order, requests a refund within TenyGo’s return policies, or requests a replacement; (2) the customer’s payment method fails; or (3) there is a chargeback.
(c) TenyGo will pay the Partner the owed commissions monthly according to the timing, account minimum, and other commission payment guidelines found on TenyGo’s website. The minimum balance required now is US$20.TenyGo may, in its sole discretion, adjust the account minimum required for payment effective upon notice to the Partner. Depending on the payment methods the Partner chooses, certain processing fees may apply (for example, PayPal fees, Bank transfer fees). Our default payement gateway is bank transfer by Payoneer with no processing fees. If the Partner closes its account carrying less than the minimum payout balance, that remaining amount will be paid within six months after the cancellation of all agreements between TenyGo and the Partner, as long as no new agreement is made by TenyGo and the Partner within this period. Other applicable commission payment guidelines can be found here.
(d) The Partner is responsible for providing TenyGo with its current, valid payment details, including its full name , and any other information TenyGo requests. The Partner is solely liable for any consequences of providing incorrect and out-of-date information. TenyGo has the option in its sole discretion to withhold payment of commissions until the information described in this paragraph is provided, or to withhold a portion of earned commissions necessary to comply with applicable tax laws of your country if we get any complaint with your account.
(e) The Partner acknowledges that TenyGo may file certain documents with the tax department in order to comply with applicable law. However, the Partner agrees that TenyGo is not liable for the consequences of any such filing; is in no way responsible for collecting, reporting, or remitting any taxes arising from or relating to the Partner’s own income relating to these commissions; and that TenyGo has no duty to maintain records for the Partner’s benefit, including for the Partner’s tax purposes.
(f) If the Partner fails to provide valid information described in paragraph 5(d) above, and does not respond to requests for valid information within a one-year period starting from the first message sent by TenyGo asking for valid information, then the Partner waives all rights and claims to unpaid commissions remaining in its account.
6. MLM Commission
(a) MLM Commission Definition. Within a given Accounting Period, the Partner can earn a credit towards an extra MLM Commission in addition to the existing ordinary affiliate commission owed according to Section 5(a)(ii). The MLM Commission for a given Accounting Period equals the 3 levels MLM Commission Percentage set out in the table below under Section 6(d) multiplied by your child affiliate Revenue of Qualified Products ordered through the referral links in that Accounting Period. “Net Product Revenue” means the product-type retail price (basic price) for the unprinted TenyGo product plus retail printing price, deducted by any discounts which apply to these price components (if discounts apply to the order of the Qualified Product, such discounts apply pro rata to the price for the unprinted TenyGo product plus printing price).
(b) Conditions. The MLM Commission is only available and owed for orders of Qualified Products made by referral links by your child affiliate.
(c) Accounting Period Definition. For purposes of calculating the number of Qualified Products ordered through the Shop(s) of the Partner, the relevant Accounting Periods is a calendar month.
(d) MLM Commission Percentage Calculation. Each Accounting Period, TenyGo calculates the MLM Commission Percentage as follows:
*****************
(e) Qualified Products Definition. For purposes of calculating the number of Qualified Products ordered within a specific Accounting Period, Qualified Products only include those ordered products for which, at the latest after 30 days after the close of the respective MLM Commission Accounting Period, (1) payment for the ordered TenyGo product is received at TenyGo, (2) the ordered TenyGo product is delivered and (3) the ordered TenyGo product has not been returned to TenyGo in accordance with applicable law or TenyGo’s return policy.
(f) Accounting and Payment Rules. The MLM Commission will be credited to The Partner after calculating the MLM Commission Percentage. Crediting and payment of the MLM Commission will take place according to the rules in Section 5.
7. Use of the Shop by the Partner
(a) TenyGo allow the Partner may publish or embed the shop on its own website. In that case, the shop is published via an electronic reference (“link”) provided by TenyGo, which the Partner embeds in his website and which refers to its shop. The Partner must use the link and website generated by TenyGo without any changes. In particular, the Partner may not change TenyGo’s advertisements, branding, terms and conditions, or other similar content.
(b) The Partner agrees that it does not have and will not earn, through use of the site and service, any ownership, interest, or other rights in the URLs provided by TenyGo, any designs or interfaces implemented by TenyGo which the Partner uses or requests, or any rank or placement on search results generally (for example, as a result of search-engine optimization efforts by the Partner).
8. Contractual Relationships, Service, and Order restrictions
(a) Customers purchasing products are customers of TenyGo. This relationship between customers and TenyGo is independent of any possible relationships and contracts between the Partner and the customer who may visit other websites of the Partner. Thus, all customer orders, customer service, and related matters on www.tenygo.com are governed solely by the rules, guidelines, and business practices of TenyGo.
(b) TenyGo is responsible for all processing and execution of orders on www.tenygo.com. To that end, TenyGo creates order forms, books payments, processes cancellations and returns, and is solely responsible for customer service.
(c) TenyGo may reject any orders which do not meet its requirements, and may reject orders from customers who are known for not being credit-worthy or show as being a credit risk.
9. TenyGo’s Right to Change Services
TenyGo may change the Shop Administration system, shop offerings, product offerings, guidelines, base product prices, general pricing, availability, business operations, and order processing at any time.
10. Sales Reports
TenyGo facilitates all sales made in shops and provides the Partner with a summary of its referral statistics. TenyGo may modify the form and content of this information at any time in its sole discretion.
11. Term and Termination
This agreement continues indefinitely until it is terminated by either party. Partners may terminate by delete their account provided online by TenyGo. TenyGo may terminate this agreement effective immediately if the Partner violates any term, or the spirit of any term, of this agreement and may also terminate at any time, for any reason or no reason, effective immediately, by notifying the Partner via the email address provided in the Partner Account. Sections 3, 6(b), 5, 7, 8, and 10 survive termination of this agreement.
Digital Millennium Copyright Act Notice
All the content on TenyGo.com is either submitted to TenyGo.com by email or is readily available in various places on the Internet and believed to be in public domain. Content (including images, audios and videos) posted are eblieved to be posted within our rights according to hte U.S. Copyright Fair Use Act (Title 17 , U.S. Code.)
TenGo.com is in compliance with 17 U.S.C. §512 and the Digital Millennium Copyright Act (“DMCA”). It is our policy to respond to any infringement notices and take appropriate actions under the Digital Millennium Copy right Act (“DMCA”) and other applicable intellectual property laws.
If you are a copyright owner or an agent thereof and believe that any content available on TenyGo.com infringes upon your copyrights and want this material removed, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing us with the following information in writing:
➤ A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
➤ Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
➤ Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
➤ Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
➤ A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
➤ A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Users whose accounts repeatedly receive valid takedown notices are subject to termination in accordance with repeat infringer policy of TenyGo.com.
Dedicated E-mail of DMCA is: dmca@tenygo.com. Please allow us 3-5 business days for an email response.
Community Standards
www.tenygo.com is a self-expression global e-commerce company. Our three approaches – create-your-own, marketplace, and affiliate system – provide limitless opportunity for on-person self-expression.
We are an open platform. We empower our community of customers, designers and affiliates to express themselves in creating, discovering and selling clothing and accessories with messages they want the world to hear. This also means that you might find certain messages controversial, while others do not.
Of course, there are also standards that we set for our community and we remove designs and/or affiliates that come to our attention when we find them to be:
➤ Illegal
➤ Hate speech
➤ Inciting violence
➤ Graphic sexual content
Any products, designs or affiliate that fall into the above categories will be removed at TenyGo’s discretion. In order to balance the needs, safety and interests of a diverse customer and partner base, we may also remove certain kinds of sensitive content or limit its visibility.
In some cases, the context of a message is key for understanding. We encourage our community to be mindful of this and report designs which you think violate our Community Standards. We take each report of a design, product or affiliates seriously; we research the case thoroughly and consult experts if necessary before taking appropriate action.
1.Illegal
We are of course bound by the laws in the countries we are active in. Reported designs, products and affiliates that violate the law will be removed.
2. Hate Speech
We remove designs and/or affiliates that come to our attention when we find them to have content that directly attacks people based on their:
➤ Race
➤ Ethnicity
➤ National origin
➤ Sexual orientation
➤ Sex, gender, or gender identity, or
➤ Serious disabilities or diseases
Organizations and individuals dedicated to attacking and promoting hatred against these groups should not find a home on TenyGo. As with all of our Community Standards, we hope you to report this content to us.
We may however allow satire or social commentary related to these topics when that context is clear.
People can use TenyGo to challenge ideas, institutions or practices by expressing this on products. This helps promoting debate and greater understanding.
Sometimes people might create, buy, or sell content referencing someone else’s hate speech for the purpose of raising awareness or educating others about that hate speech. When this is the case, we will try to clearly indicate their purpose, which helps our user better understand the context.
3. Violent Content
TenyGo will remove all content that comes to our attention which incites violence or is offensive, defamatory or threatening to victims of attacks, catastrophes or crimes.
In some cases, when people create, buy or sell content referencing violence, they are condemning it or raising awareness about it and we may allow that content on TenyGo. We will remove graphic and violent content when we find it to celebrate or glorify violence.
4. Graphic Sexual Content
TenyGo will remove content that comes to our attention when we find that it contains graphic sexual content, pornography and obscenity, especially in regard to minors. We may also restrict the display and visibility of certain sexual content at our discretion.